Gabriel Smith

Objective

Seeking a senior network engineer position in a fast paced environment where my skills and experience with deadlines, problem solving and computer languages will support the needs of the business.

Accomplishments

• Honors Graduate - Saint Francis High School, Saint Francis, MN, 1996
• Volunteer Fire Fighter, East Bethel Fire Department, East Bethel, MN
• Volunteer – Mission Trips, Our Saviors Lutheran Church, East Bethel, MN
• Volunteer – Video Projections – Maranatha Church, Forest Lake, MN

Professional Experience

Dunwoody College of Technology, Information Technology - Helpdesk

Minneapolis, MN November 2005 - Present

• Resolved computing issues for students and employees
• Repair and maintenance of approximately 2000 Hewlett Packard laptops
• Troubleshooting and diagnosis of connectivity/network problems
• Supplement to my education while working on a Computer Networking degree




Acme Inc., Account Service Manager

New York, NY December 2004 – April 2005

• Managed existing commercial/contractor accounts
• Performed outside sales calls to prospective clients
• Assisted with construction estimating and delivery of construction materials




Acme Collections Inc., Collections Supervisor

New York, NY June 1998 – May 2000

• Supervised a team of 15 collectors for the U.S. Department of Education contract
• Trained new employees in defaulted student loan collections
• Managed ADP total time payroll for employees on my team
• Resolved disputes and disagreements between employees
• Responsible for diffusing complaint calls before they reached our client
• Adhered to strict government guidelines and customer service skills as per D.O.E. contract
• Offered financial advice to debtors and wrote new consolidation and rehabilitation loan

Software and Technical Skills

• Proficient in Microsoft Client/Server Operating Systems
• Microsoft Office
• Microsoft Exchange,
• Cisco routing and switching
• IT help desk troubleshooting and diagnosing computer hardware and software
• Good understanding of network models and protocols and other IT related skills

Education

Dunwoody College of Technology, Minneapolis, MN

Grade Point Average 4.0, Dean’s List, Phi Theta Kappa