Objective

Seeking a senior network engineer position in a fast paced environment where my skills and experience with deadlines, problem solving and computer languages will support the needs of the business.

Accomplishments

  • Honors Graduate - Saint Francis High School, Saint Francis, MN, 1996
  • Volunteer Fire Fighter, East Bethel Fire Department, East Bethel, MN
  • Volunteer – Mission Trips, Our Saviors Lutheran Church, East Bethel, MN
  • Volunteer – Video Projections – Maranatha Church, Forest Lake, MN

    • Professional Experience

    Dunwoody College of Technology, Information Technology - Helpdesk

    Minneapolis, MN November 2005 - Present

  • Resolved computing issues for students and employees
  • Repair and maintenance of approximately 2000 Hewlett Packard laptops
  • Troubleshooting and diagnosis of connectivity/network problems
  • Supplement to my education while working on a Computer Networking degree

    • Acme Inc., Account Service Manager

    New York, NY December 2004 – April 2005

  • Managed existing commercial/contractor accounts
  • Performed outside sales calls to prospective clients
  • Assisted with construction estimating and delivery of construction materials

    • Acme Collections Inc., Collections Supervisor

    New York, NY June 1998 – May 2000

  • Supervised a team of 15 collectors for the U.S. Department of Education contract
  • Trained new employees in defaulted student loan collections
  • Managed ADP total time payroll for employees on my team
  • Resolved disputes and disagreements between employees
  • Responsible for diffusing complaint calls before they reached our client
  • Adhered to strict government guidelines and customer service skills as per D.O.E. contract
  • Offered financial advice to debtors and wrote new consolidation and rehabilitation loan

    • Software and Technical Skills

  • Proficient in Microsoft Client/Server Operating Systems
  • Microsoft Office
  • Microsoft Exchange,
  • Cisco routing and switching
  • IT help desk troubleshooting and diagnosing computer hardware and software
  • Good understanding of network models and protocols and other IT related skills

    • Education

    Dunwoody College of Technology, Minneapolis, MN

    Grade Point Average 4.0, Dean’s List, Phi Theta Kappa