Objective

Seeking a senior network engineer position in a fast paced environment where my skills and experience with deadlines, problem solving and computer languages will support the needs of the business.

Accomplishments

  • Honors Graduate- Saint Francis High School, Saint Francis, MN, 1996
  • Volunteer Fire Fighter, East Bethel Fire Department, East Bethel, MN
  • Volunteer – Mission Trips, Our Saviors Lutheran Church, East Bethel, MN
  • Volunteer – Video Projections – Maranatha Church, Forest Lake, MN

    • Professional Experience

    Mail Processor
    Acme Inc.
    (12/2007 - present)

    Proficient in use of Delivery Bar Code Sorter (DBCS), Optical Carrier Reader (ISS) and Bar Code Sorter (BCS). Responsible for loading sortplan in computer, labeling, and machine set up. Ability to follow oral and written instructions and responsible for prepping and dispatching of mail.

    Mark-up Clerk

    Provided customer service by keying address changes into mainframe. Performed data entry as well as filing magazines alphabetically. Prepared return items for customers and maintained Quality Check of the mail.

    Help Desk Assistant
    Dunwoody College of Technology
    (01/2007 - 12/2007)
  • Resolved computing issues for students and employees
  • Repair and maintenance of approximately 2000 Hewlett Packard laptops
  • Troubleshooting and diagnosis of connectivity/network problems
  • Supplement to my education while working on a Computer Networking degree
    • Sales and Service Consultant
    ACME-RMC
    (01/2005 - 12/2006)

    In charge of establishing new service accounts for residential customers, maintaining and upgrading existing accounts as well as providing customer satisfaction through strong customer service skills. Selling and promoting a wide variety of products and services to customers by using consultative sales techniques. Met monthly objectives, revenue dollar amount as well as availability. In charge work for a team of approximately 20 people in the RMC. As a union steward I led and attended grievance meetings.

    Software and Technical Skills

  • Proficient in Microsoft Client/Server Operating Systems
  • Microsoft Office
  • Microsoft Exchange,
  • Cisco routing and switching
  • IT help desk troubleshooting and diagnosing computer hardware and software
  • Good understanding of network models and protocols and other IT related skills

    • Education

    Dunwoody College of Technology,

    (Minneapolis, MN)

  • Grade Point Average 4.0
  • Dean’s List
  • Phi Theta Kappa

    • Awards

    Received the 2005 Gold Star Achievement Award of Excellence.

    Portfolio

    » View My Online Portfolio.